Our Moneyback Guarantee
We offer a moneyback guarantee so long as the following conditions are met:
- Returns must be requested within 7 days.
- Cancellations must be requested before you recieve you're order.
- Refund will be by cheque or credit transfer to name on invoice.
- Full details must be provided, name, address and phone number.
- Product must be returned to us before we refund.
- Refunds are provided however courier costs are deducted from all purchases. If you return a product we will refund you the cost of the product minus €5.30. If you purchase a product for €20.00 we will refund you €14.70 after you return the product. This process only covers our couriers costs. If you collect or purchase your order from our warehouse you will get a full refund.
- Full refunds will be given if the product is faulty.
- Storage is not our responsibilty after you receive your order, we cannot offer a refund if you do not store your food in the correct location and climate.